Responsibilities 

工作职责

1.To have knowledge of the operational systems at Core Office, have knowledge of Standard Training Manual for the Communications & Reservation.

了解预订通讯部的操作系统，具备预订通讯标准手册的知识。

2.The ability to maintain reservation standards, work quickly in a high-pressure environmentability to handle stress.

保持预订标准的能力，在高压下处理压力并快速工作的能力。

3.Display a high level of integrityprofessionalism at all times in dealing with external guestsemployees.

在处理外部客人和员工（问题）时，表现出高度的诚信和专业精神。

Preferred QualificationSkills 

优先考虑的资格与技能

1.Proficient in verbal/written English, proficiency in another language is preferable

熟练的英语口语/书写能力，熟练使用另一种语言者优先。

2.Pleasantprofessional telephone manner

愉悦且专业的电话礼仪。

3.Strong Customer Service, Multi-tasking,Communication Skills.

很强的对客服务意识，多任务处理以及沟通技巧。